Returns & Exchanges

At ElvesBikesAustralia, we strive for complete satisfaction with your precision cycling gear. If your purchase isn't the perfect fit, you can return your items within 30 days of delivery provided they are in original, unassembled condition.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original factory packaging, ensuring all components, manuals, and protective inserts are included to prevent transit damage.

3

Ship to Service Center

Affix the provided shipping label or use a tracked courier service to send your package to our Australian distribution hub for inspection.

4

Inspection and Refund

Once our technicians verify the condition of the frame or components, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing